Please see the list of frequently asked questions below. If these FAQs do not answer your question, please feel free to contact the helpdesk. We will be happy to assist you!
Below are some of the common resaons for e-mail delivery difficulties and their usual resolutions:
- Receiving an error message in the e-mail software: An error message coming directly from the e-mail software (Outlook, Entourage, etc.) means that either your computer cannot connect to the server, or there was a typo in the e-mail "to" address. Please confirm that your e-mail software or mobile device is configured propertly by visiting one of the links to the left of this page under More Info. For additional assistance, please send a copy of the error message to helpdesk@cazarin.com or helpdesk@artropolis.com.
- Expecting an e-mail that was not received after some time: If the sender has confirmed that they did not recieve error messages when sending you an e-mail, there is a chance that the e-mail has reached our advanced spam filtering systems. These systems are very accurate and block almost all spam, but, on very rare circumstances, will block valid e-mails. If you suspect this scenario, please e-mail the helpdesk with your message that includes the e-mail address you were trying to send "from" and "to". This will help us greatly with checking our spam filters to see if the message was blocked.
If you are not able to send e-mail from your mobile device or computer, please follow the first set of instructions listed in "Not able to receive mail", shown above.
There are isolated incidents where ISPs will block outgoing e-mail (on port 25). This is usually done by DSL internet connection companies like CenturyLink. If you are using a DSL connection, you may contact your ISP to ask them to unblock SMTP connections on port 25. Or, alternatively, you may also use the Webmail system to access your e-mail: Cazarin and Artropolis Webmail Access.
If you have received a phishing or junk e-mail, most e-mail software allows you to be able to right-click the message in the list and then select Junk Mail to specify the e-mail as junk mail.
If you seem to be receiving dozens or hundreds of spam messages per day, please e-mail, call or join a chat with the helpdesk. In many cases, we are able to look into this kind of difficulty and check for a resolution.
Please check "More Info" in the upper-left area of this page to see detailed information on how to set up your e-mail account to send and receive mail.
